Shipping Policy

We're a small business and always do our absolute best to get your order to you as fast as possible. Please view our Shipping Policy below. 

 

Order Dispatch Times

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking information when your order has shipped.

Grow Kits are sent out from Monday to Wednesday, we avoid sending at the end of the week to avoid weekend delays.

 

Domestic Shipping Rates

Grow Kits: We offer Free Flat Rate Shipping Australia Wide on select items. Express shipping is available and can be selected at Checkout, the shipping cost will be calculated and updated once selected.

For all other items, shipping will be calculated at checkout based on the weight of the items and the delivery address.

 

Delivery Times

Delivery times are tough to predict and can vary, this is largely out of our control. Check your Australia Post tracking information once received where they will provide an estimated delivery date. 

 

Local Pickup

Local Pickup is available by appointment only 

Please get in touch to arrange a pickup date & time.

 

International Shipping

We do not currently offer international shipping.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have any questions about your order, please contact us at hello@themushroomconnection.com.au with your name and order number, and we will look into it for you.